Walk-in visits
No appointment is required for walk-in care during clinic hours, subject to daily capacity.
Patient Information
Know what to expect before you arrive.
A little preparation can make your visit smoother. Review the guidance below before coming to the clinic.
Before your visit
Arrive prepared.
Bring the information that helps the care team understand your needs and keep your visit moving efficiently.
What to bring
Bring your health card or applicable insurance information, an up-to-date medication list, and any relevant referral, requisition or forms.
Privacy
Please do not send personal health information or requests for medical advice through ordinary email.
Clinic guidance
Helpful policies and follow-up reminders.
These practical reminders help the clinic protect appointment time, privacy and continuity of care.
- Respectful care environment. The practice has zero tolerance for aggressive, disrespectful or combative behaviour.
- One main concern per appointment. If you have additional issues to discuss, please arrange another appointment so each concern can receive appropriate attention.
- Test and investigation results. Contact the clinic to arrange follow-up for results. Turnaround is often about 1–2 weeks, although some investigations can take longer.
- Medication refills. Prescriptions are commonly managed in three-month cycles when clinically appropriate. Arrange a review before you run out and ask your pharmacy to send a refill request ahead of the appointment.
- Uninsured services. Fees may apply to services not covered by OHIP, including some forms, notes or letters and certain procedures.
- Appointment cancellations. Please provide at least 24 hours' notice when cancelling. A cancellation fee may apply under clinic policy.
- Appointment timing. Clinical needs can occasionally make appointments run later than scheduled. Complex care sometimes requires more time than expected.
- Accessibility and accommodations. Tell the front desk if you have a concern or need an accommodation so available options can be discussed.
- Clinical documentation. The clinic may use approved technology to support accurate documentation. Ask the care team if you have questions about how documentation is handled.
- Emergencies. For life-threatening symptoms or injuries, call 911 or go to the nearest emergency department.
Registration
New patient registration
When a registration form is available, it opens on its own full page so longer forms remain easy to complete.
Contact the clinic